Click on the image to enlarge viewing.
This year May 2007, my auntie was diagnosed with breast cancer. I did not know untill the day (17 July 2007) i met her at KK Hospital, Singapore when she was having her cancer treatment while i was on duty at the KK's NTUC Income Insurance branch office.
My auntie was very upset and told me that she was unable to claim her policies. I told her to bring her policies for me to review so that i could assist in anyway that i can. Since then, i worked very closely with my cousin and auntie and accompanied her to the hospital for her cancer treatment or follow-up medical checkup. This helps to understand from the doctor regarding her cancer condition so as to assist her in claiming her policies which she has bought 10 years ago from other agent. Below are the 2 successful claims that the policyholder has received from NTUC Income:
a) Breast Cancer Insurance Claim on Aug 2007 - Living Policy from NTUC Income. Submitted Claims documents on 7 Aug 2007 and policyholder received the cheque on 13 Aug 2007. Insurance Claims payout within 4 working days.
b) Family Plus Policy with Special Terms from NTUC INCOME: exclusion on breast condition. This hospitalisation claim was not eligible as special terms are imposed for breast conditions. However, NTUC INCOME is compassionate to give a one time 20% ex-gratia payment as the policyholder has been a loyalty customer.
I am glad that NTUC INCOME insurance claims payouts are within 4 days upon submission of the supporting documents. This definitely helps to ease some of the financial burden of the heavy medical treatment cost.
My auntie was very upset and told me that she was unable to claim her policies. I told her to bring her policies for me to review so that i could assist in anyway that i can. Since then, i worked very closely with my cousin and auntie and accompanied her to the hospital for her cancer treatment or follow-up medical checkup. This helps to understand from the doctor regarding her cancer condition so as to assist her in claiming her policies which she has bought 10 years ago from other agent. Below are the 2 successful claims that the policyholder has received from NTUC Income:
a) Breast Cancer Insurance Claim on Aug 2007 - Living Policy from NTUC Income. Submitted Claims documents on 7 Aug 2007 and policyholder received the cheque on 13 Aug 2007. Insurance Claims payout within 4 working days.
b) Family Plus Policy with Special Terms from NTUC INCOME: exclusion on breast condition. This hospitalisation claim was not eligible as special terms are imposed for breast conditions. However, NTUC INCOME is compassionate to give a one time 20% ex-gratia payment as the policyholder has been a loyalty customer.
I am glad that NTUC INCOME insurance claims payouts are within 4 days upon submission of the supporting documents. This definitely helps to ease some of the financial burden of the heavy medical treatment cost.
Note: Policyholder is not my client. Doing it out of goodwill.
